These terms set out the rules that apply when you open an account with csgo918, access our casino lobby, and carry out transactions using DuitNow, Boost or Bank Transfer. Read each section carefully — by continuing to use your account, you confirm that you accept what is written here.
Applies to all account holders in eligible regions
Covers DuitNow, Boost and Bank Transfer transactions
Effective from the date your account is created
Live casino and slots
POLICY POSTURE
How These Terms Govern Your Use of csgo918
These terms form the agreement between you and csgo918 for every session you start, every transaction you initiate, and every request you raise through our support channels. Access to our lobby — including slots, live casino tables and the sportsbook — is subject to local law and is only available where permitted in your region. We may update these terms when our services change, when payment processes are revised, or when required by the payment networks we operate on. When that happens, the updated version is posted here with the revision date noted at the top of the page. Continued use of your account after a revision means you accept the updated terms. If you disagree with any change, you may close your account by contacting our support team directly. Transaction records tied to DuitNow, Boost and Bank Transfer are stored in your account wallet history. You can review those records at any time after login. Where a dispute arises over a transaction amount or status, the wallet history shown in your account is the reference point we use when investigating. Payment availability may vary based on your region and the current status of each payment rail.
DuitNow
Boost
Bank Transfer
Account Wallet History
Support Channel Request
POLICY SCOPE
What Falls Inside and Outside This Policy
Not everything on or around csgo918 is governed by these terms in the same way. Understanding the boundary helps you know where to direct a question and what protections apply to each part of your experience.
Account Access
Your login credentials, session state and account settings are fully within scope. Any change to your registered details — email address, preferred payment method or contact preference — must go through the account settings page and is subject to these terms.
Transactions
Deposits and withdrawals processed through DuitNow, Boost or Bank Transfer are covered by these terms. The wallet balance shown after login is the authoritative figure. Disputes over transaction amounts are handled through our support team using your wallet history as the reference.
Site Content
Game titles from studios in our lobby — including PG Soft, CQ9, JDB, Pragmatic Play and Joker — are provided as-is. RTP information is shown only where the individual game or studio exposes it. Content availability may change without prior notice based on studio updates or regional access rules.
Third-Party Services
External payment networks, device operating systems and browser environments are not governed by these terms. Where a DuitNow or Boost transaction is delayed due to network issues outside our platform, we follow up through our support channel but cannot override the third-party network's own processing rules.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
You have several concrete steps available to you at any point while your account is active. Reviewing your transaction records is straightforward — log in, go to your wallet section, and the full history of deposits and withdrawals is listed there with dates and amounts. If any detail on your account is incorrect, such as a registered email or payment preference, you can update it directly in account settings. Where a correction requires identity verification, the fields and instructions are shown on screen during that process. For questions about how a specific term applies to your situation — whether that concerns a DuitNow transfer, a Boost deposit or a game access issue — our support team is the right contact point. Requests to close an account are also handled through support. We aim to acknowledge each request and follow the steps outlined in the account closure section of our help area.
Review Your Records
Log in and open your wallet section to see a full list of past transactions, including the date, amount and payment method used for each entry.
Correct Account Details
Account settings let you update your registered email and payment preferences. Where verification is needed, the required fields are shown on screen.
Raise a Policy Question
If a specific clause is unclear or you need to know how a term applies to your account, contact our support team with your account reference and the relevant section number.
Request Account Closure
Submit a closure request through the support channel. Our team will confirm the steps, verify your identity and process the request in line with the closure procedure shown in your account help area.
CONTACT PATHS
How to Reach Us About These Terms
If something in these terms is unclear, or if a situation has come up that you need us to look into, the routes below connect you to the right part of our team. Each channel is monitored by staff familiar with account policy, transaction records and access questions.
Live Chat
Open the chat window from any page on csgo918. State your account reference and the specific clause or transaction you want to discuss. Our team will pull your wallet history and respond with reference to the relevant section of these terms.
Email Support
Send your policy question, account reference and any supporting transaction details to our support address. Email is the recommended route for account closure requests and for formal disputes over DuitNow or Bank Transfer entries in your wallet history.
Account Help Section
Log in and open the Help area inside your account. The help section contains the current version of these terms, the account closure procedure and a form for submitting a correction request without leaving the platform.
HOW WE HANDLE THIS
Data Handling, Security and Policy Requests
Your account data — including transaction history, payment method records and login activity — is retained for as long as your account is active and for the period required after closure, as set out in the account closure procedure. We use session-based access controls so your lobby position and wallet state carry across devices without requiring you to re-enter details mid-session. Cookie use on csgo918 is limited to session management and preference storage; no behavioural advertising cookies are set without disclosure. If you want to know what data is held on your account, raise a data request through email support with your account reference. We will confirm what records exist and, where correction is needed, process the update through the verified account settings route.
Data Retention
Transaction and account records are kept for the duration your account is active and for a defined period after closure. The exact retention period is stated in the account closure procedure, accessible through the Help section after login.
Cookie Use
Cookies on csgo918 handle session continuity and store your lobby preferences between visits. Your catalog position and wallet state carry across devices using the same session. No advertising-only cookies are set without prior disclosure.
Account Security
Access controls are applied at login. Any change to registered details — including payment method or contact email — requires the verification steps shown in account settings. If you suspect unauthorised access, contact live chat immediately with your account reference.
Policy Change Requests
To request a review of how a specific clause applies to your account, or to submit a formal correction, use email support. Include your account reference, the clause number and the outcome you are requesting. We confirm receipt and follow the process documented in our help area.
TERMS FAQ
Common Questions About These Terms
The questions below cover what we hear most from account holders when reading through policy pages. If yours is not listed here, live chat or email support will get you a direct answer tied to your specific account situation.
When do these terms apply to my account?
These terms apply from the moment your account is created on csgo918. Every session you start, every transaction you initiate via DuitNow, Boost or Bank Transfer, and every support request you raise is covered. Continuing to use your account after a terms update means you have accepted the revised version.
How do I know if the terms have been updated?
Each revision is posted on this page with the date at the top. We do not send automatic notifications for every minor change, so checking this page periodically is worthwhile. Major changes that affect account access or transaction processing are communicated through your account dashboard after login.
What happens to my DuitNow or Boost transaction if there is a dispute?
Your wallet history inside your account is the reference point. Log in, open the wallet section, and locate the transaction in question. Then contact our support team — live chat or email — with your account reference and the transaction date. We use your wallet record to investigate and respond with a clear outcome.
Can I request a copy of the data held on my account?
Yes. Send a data request to email support with your account reference and we will confirm what records are held. Where any detail is incorrect, you can raise a correction request through the same channel or update straightforward fields directly in account settings.
Does this policy cover game content from PG Soft, Pragmatic Play or other studios?
Game content from studios in our lobby — PG Soft, CQ9, JDB, Pragmatic Play and Joker — is provided as-is under these terms. RTP figures are only shown where the game or studio exposes that data. Content availability can change based on studio updates or regional access rules that apply where you are located.
How do I close my account under these terms?
Submit a closure request through live chat or email support. Include your account reference and confirm your registered contact details. Our team will verify your identity, explain any outstanding balance process tied to your wallet, and complete the closure following the procedure in your account Help section.
Sports / Slots