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This page sets out the legal basis on which csgo918 operates its platform and the terms that apply to your account, transactions and use of our services. Access to our platform depends on local law and is available only where permitted in eligible regions.
Our platform operates within the bounds of applicable law in each eligible region. We do not make claims of legal certainty beyond what current local regulations permit, and we update these terms when regulatory conditions change. When you create an account with us, you agree that your use of the platform — including placing wagers, funding your account wallet via DuitNow, Boost or Bank Transfer, and accessing game content — is subject to the version of these terms in effect at the time of each session. We publish the current policy version on this page. If a material change is made, we will communicate it through your account notification area before the change takes effect. Nothing in these terms removes rights you hold under applicable consumer protection law in Malaysia. Where a term conflicts with a mandatory local rule, the local rule prevails. You are responsible for confirming that accessing our platform is permitted under the law that applies to you. We cannot guarantee access for every region, and we rely on you to verify your own eligibility before completing account registration.
Not every part of your experience on the platform sits under the same legal layer. Understanding where the boundaries lie helps you direct queries to the right channel and set the right expectations for each type of interaction.
Your registration, login credentials, session management and account wallet balance are governed directly by this policy. Any dispute about account status, balance records or access suspension falls within our internal review process. Raise these through the support channel shown in your account.
Deposits and withdrawals made via DuitNow, Boost or Bank Transfer are processed through third-party payment rails. Our policy covers what we record and how we handle those records on our side. The payment provider's own terms apply to the transfer leg of any transaction.
Game content supplied by studios such as PG Soft, CQ9 and Pragmatic Play is licensed to us for display in the lobby. Our legal terms govern how you access that content through your account; each studio's content is subject to separate distribution rights we hold independently of this user policy.
Any external link, embedded tool or third-party service accessed from our platform operates under that party's own terms. We are not liable for third-party content or the policies of payment processors beyond the transaction record we hold in your account history.
We want you to have clear, workable paths to act on your rights — not a wall of abstract obligations. Your account dashboard, accessible after login, is the first place to check when you need to review or correct information. Transaction history, deposit records linked to DuitNow or Bank Transfer, and session logs are all visible there without needing to contact support. If something looks incorrect — a name spelling, a contact address, a transaction line — you can raise a correction request directly through the support form. For questions about how we store your data or how long we retain account records, our policy contact channel handles those in writing. Account closure requests follow a separate process: submit the request through the support form, confirm your identity as prompted by the on-screen fields, and we will process it in line with our current retention obligations. Every step in that process is shown on screen; we do not ask for information beyond what the form requests.
Log in and open the account dashboard to see your full transaction history, session records and wallet balance. All entries are shown in chronological order. No additional request is needed to access this view — it is part of your standard account access.
If a name, contact detail or registered payment method needs updating, use the account settings fields shown after login. For changes that require identity verification, follow the on-screen prompts. We keep a log of each change for our records.
Send written questions about this policy — data handling, retention periods, transaction scope — to our policy contact channel. Use the support form and select the policy topic so the query reaches the right team. We respond in writing to all policy queries.
For anything that cannot be resolved through your account settings, the live support channel is open through the contact page. Provide your account reference and describe the issue clearly. Complex queries may be escalated to a senior review — we will confirm when that happens.
We keep three contact routes open for policy and account-rights queries. Choose the one that fits the urgency and the nature of your question. Live chat is the fastest route for account-access issues; the support form is the right path for written policy questions that need a documented response.
Available through the contact page after login. Use this for account access disputes, transaction discrepancies or urgent account-status questions. Our team responds in session and will escalate in writing if the matter requires a formal review.
Submit written policy questions — data handling, retention, correction requests or account closure — through the support form. Select the 'Policy' topic in the form so the query is directed correctly. You will receive a written response to the email address on your account.
Policy updates and material term changes are communicated here before they take effect. Check this area after login to see the current status of any policy notice we have issued. This is where we confirm that an account closure or correction request has been processed.
Our approach to data, cookies and account security is built on what we can actually evidence — not on claims we cannot back. The specifics below reflect how the platform is configured, not an abstract promise.
We collect only the information needed to operate your account: registration details, transaction records from payment rails such as DuitNow and Boost, and session activity. We do not sell this data. Retention periods follow applicable local regulations, and we will confirm the applicable period on request through the support form.
We use cookies to maintain session continuity — so your lobby position and account state carry across page loads without requiring a fresh login each time. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect account session behaviour on the platform.
Your account credentials are stored with encryption. We do not ask for your password outside the standard login fields. If you receive a request for credentials outside those fields, treat it as unauthorised and report it through the support form immediately. Account lockout after repeated failed login attempts is active by default.
When this policy changes materially, we publish a notice in your account notification area before the new version takes effect. The current version date is shown at the top of this page. To request a copy of the previous version for comparison, contact us via the support form.
These are the questions we receive most often about this policy. If your question is not answered here, use the support form and select the 'Policy' topic.
Access depends on whether local law in your region permits it. If you are in an eligible region and have completed account registration, this policy applies to your account and your use of the platform. You are responsible for confirming your eligibility under local law before registering.
Log in and open your account dashboard. Transaction history, session records and wallet entries are visible there. For a full data summary — including information we hold outside the visible dashboard — submit a written request through the support form under the 'Policy' topic.
Yes. Open account settings after login and update the relevant field. Changes that require identity verification follow the on-screen prompts shown at that step. We log each change. If the field is not editable in settings, raise a correction request through the support form.
We retain transaction records for the period required by applicable local regulations even after account closure. You can request confirmation of the applicable retention period through the support form before you close the account. After the retention period ends, the records are removed from our active systems.
Raise the dispute through the support form and select 'Policy'. Describe the specific term you believe was applied incorrectly and include your account reference. Complex disputes are escalated to a senior review team, and we will confirm in writing when that escalation has occurred.
Our policy covers the transaction record we hold on our side — what was submitted, when, and how it was applied to your account wallet. The transfer leg processed by DuitNow or Boost is subject to those providers' own terms. Both sets of terms apply together to a single transaction.